2013 holiday dates


13-21 July 2013
10-18 August 2013

After three years of very hard work, we have decided to reward ourselves with a bit of time off! The shop will remain open but with reduced staff, and this will obviously affect some of the services we offer. Home visits, callouts and pickup/drop off services will not be available for the duration. We will only be able to book in jobs at the counter, no ‘while you wait’ service will be available. Machines booked in for inspection may be subject to a delay of 24-48 hours depending on our workload, and repairs will generally take longer than usual. Of course we will do our best to maintain as normal a service as possible!

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Sadler’s Farm returns to (almost) normal!

At last we are happy to say that the massive road building project at Sadler’s Farm is now nearing completion, and as such the huge traffic tailbacks that have been causing so much disruption have eased off. We also would like to remind customers that the Sadlers Hall Farm Business Park site has a new entrance, still on the London Road (the old Pitsea road) but just a little further along from the old entrance. There are also a few new retailers on the Farm, so if you haven’t been past recently it is well worth popping in for a look!

We would like to take this opportunity to thank all of our customers who have braved the roadworks to get to the shop, and hope that we will see more of you now that the project is almost finished. Our opening times will remain the same for now, so we will be opening late on Thursdays (until 8pm) until further notice.

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Does it cut Pt.1


Here is the first in our series of our ‘Does it cut’ videos, where we will explore the cut-ability qualities of various IT related products.

First up is an NEC 19″ flat panel monitor, that had shown signs of dead pixels and therefore volunteered itself for ‘Does it cut’.

Remember, we do these experiments so you don’t have to. Please do not try this at home. Or anywhere else. Let us do the destruction for your viewing pleasure. ENJOY!

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Happy New Year!

After enjoying some well-deserved time off over the festive period, we are now back at the shop and ready to help with any computer-related problems you may be experiencing. Our service and repair department is already busy with many new jobs coming in on our first day open in 2012!

If you have a PC or laptop that needs attention, then just bring it down to the shop, no appointment is necessary. We look forward to seeing you!

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A Happy Christmas to all our customers!

We would like to take this opportunity to wish all our customers a very merry Christmas, and to thank you all for your valued custom and support throughout 2011. Here’s to a happy and prosperous 2012, we look forward to being of service in the New Year!

Please note that the shop will be closed from 4pm on Saturday 24th December until 10am Wednesday 4th January. If you should have any computer problems during this time, please send us an email ( hello@tuffcomputercompany.com ), or use our live support chat facility (when available).

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Full-on gaming rig comes to life!

Recently we were asked to repair and upgrade a custom built gaming PC. The rig consisted of a Coolermaster Pro case, containing an Asus P6T motherboard, running an Intel i7 Quad-core CPU, 6Gb of Corsair Dominator GT RAM, and a Palit Nvidia GeForce GTX295 graphics card. The CoolIT Freezone Elite liquid cooling system had suffered fan failure which had led to the pump overheating and seizing.

First job for us to tackle was fixing the cooling system. The fan was a fairly simple like-for-like swap, however the pump proved more difficult, as the Freezone Elite system has been out of production for some time. Full marks to Andrew Wildgoose at CoolIT’s spares centre in Canada, who sourced not one but two spare pumps and had them FedExed to us. With the cooling system now fully functional, our attentions turned to jacking this machine up a few notches! The memory was completely upgraded to the latest spec Corsair Dominator GT RAM, with 24Gb in total fitted to the board. Next to go was the graphics card, being replaced by a pair of Palit Nvidia GeForce GTx560Ti 2Gb items, bridged with an SLi connector to give a full 4Gb graphics capability. Finishing touches included a wireless ‘N’ card, upgraded case fans and a Creative X-Fi Fatality Professional sound card and head unit.

To finish it all off, a 160Gb OC Vertex SSD drive was installed as the main OS drive, giving lightning-fast read times. A seperate 1Tb SATA drive takes care of the bulk of the storage.
Needless to say, once this rig was fine-tuned for full-on performance, our customer was extremely happy with his machine. It certainly wasn’t a cheap project, but the price reflects the awesome performance capability of this outstanding creation!

If you would like a quote for any type of one-off custom PC, please give us a call at the shop where we will be happy to discuss your requirements.

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Hard drive drought!

Due to the recent floods in Thailand, there is now a worldwide shortage of hard drives. A large proportion of hard drive manufacturing facilities are based in Thailand, and many have been severely compromised by flood water. It is estimated that it will take at least two months to get production up and running again, in the meantime other manufacturing facilities in the Philippines are stepping up production to try and fill the demand. Some hard drive suppliers are limiting the amount of drives any one customer can purchase, and this is having a drastic effect on prices, seeing a 25% increase in drive prices in the last ten days. As such, we are now having to pass these increases on to our customers. As soon as the supply comes back on line, prices should fall and this will be reflected in our repair costs accordingly.

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Dual CPU Tyan

Welcome to the Tuff Computer Company blog! We’re an independent computer retail shop in Basildon, Essex & have been happily trading now for sixteen months. The short video below showcases a computer that’ll be familar to our customers; it’s the dual core Tyan server PC that runs our till software & CCTV system.

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